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We are always looking for top candidates who are looking to join an established team with a start-up feel.

current open positions

SYSTEM ANALYST FOR SALESFORCE

We are seeking an individual that desires to get into the consulting business to join our team. This person wears several hats but will be responsible to help grow our CRM business and grow revenue. We are seeking a flexible, adaptable, organized person that loves to take on challenges and provide the desired solution for the customer. Must be able to work independently but also within a team environment. We are a Salesforce partner and work with best practices for our CRM Consulting. We have just moved our location next to the U of M providing a great work environment. This position does offer some work from home flexibility. If you are looking to join a team of people dedicated to growth and success, we want to talk with you.

Responsibilities:

  • Manage the day to day administration of Internal Salesforce and External Salesforce clients.
  • Work with marketing and sales to determine pricing and messaging
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Function as an onsite consultant and trainer for Existing External clients
  • Gather client requirements for new clients and apply salesforce best practice to implement the best possible solution.
  • Provide scope of work and contract negotiation.
  • Manage client and contractor billing
  • Ensure SLA’s (Service Level Agreements) are met for clients
  • Oversee development team and tasks
  • Assign tasks out to the team using proper formatting.
  • Conduct daily/weekly standups
  • Ability to troubleshoot a wide range of computer software issues on various platforms including mobile platforms
  • A strong understanding of email technologies, and the underlying framework of email deliverability. (Gsuite / Office365 administration)
  • Manage and maintain network infrastructure
  • Auditing of technology security policies both Internally and Externally
  • New employee systems setup
  • Provide feedback on technology procurement ensuring the highest amount of performance at the lowest cost

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Technical Knowledge:

  • Technical tools – Microsoft Office, Windows OS, OSX, Cisco Networking, Windows Server, VOIP Technologies, Salesforce Administration and Development and various connected applications, WordPress and various connected applications, Cloud Computing, AWS, Google Cloud, MS Azure, Atlassian Suite (Jira, Confluence), Slack, Cloud integration tools (Zapier, Cazoomi), LogMeIn Rescue
  • Marketing Tools – Constant Contact, Mail Chimp, Pardot, Marketo
  • Programing Languages – Java, Java Script, AJAX, APEX, HTML, CSS, Visualforce
  • Regulatory Knowledge – HITECH, HIPAA, Financial Services Regulations, GDPR, Email/Text/Tele Marketing Regulations
  • Salesforce – Sales Cloud, Service Cloud, Lightning Dialer, Einstein AI, Commerce Cloud, Marketing Cloud, Heroku, Salesforce Platform, Lightning UI, Lightning Component Framework, Salesforce and Google Integrations, Certifications – Salesforce Administrator 201, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant
  • Systems integrations experience
  • Familiarity with REST and SOAP API’s
  • Deep understanding of the Salesforce API
  • Strong understanding of software design principals
  • Strong understanding of Salesforce coding best practices
  • Strong understanding of QA practices
  • UX and UI design
  • Agile Methodology

About Reier Group:

Reier Group (RG4) was founded in 2007 as a business-to-business sales company specializing in selling products and services on behalf of our client’s.
RG4 is a third party sale and marketing organization that was established to provide outsourced services to businesses that are looking to grow their business. We provide a unique and defined process to implement a sales process, increase revenue growth in the marketplace, enhance relationships between sales and marketing teams, create an inbound lead generation program utilizing direct marketing campaigns and Social Media strategies.
We provide our clients with the necessary tools that they may not have fully implemented internally. We can customize our approach to fit each client needs. Whatever the difficulty or lack of internal support our clients have in growing their business, RG4 partners with them and becomes a direct extension of their business, taking on the identity of the business and their brand.

OUTBOUND CUSTOMER SERVICE/SALES REPRESENTATIVE

Come join a team of professionals who enjoy their work and like working with others who want the same out of a career!

Reier Group is currently looking for a Customer Service/Sales Agent to work in our office in Minneapolis. This is a full-time Team Position with Reier Group, LLC www.reiergroup.com partnering with the Bobcat Equipment Company. Bobcat Company, part of the Doosan family of businesses, is the world leader in the engineering, manufacturing, marketing and distribution of compact equipment, including Bobcat skid steer loaders, mini-excavators, utility vehicles and attachments. Join a global company focused on delivering best-in-class products and services.

PRINCIPLE RESPONSIBILITIES:

You will be making, primarily, outbound calls to customers that have recently inquired about the purchase of a new piece of equipment or attachment from one of their (600) dealers throughout North America. You will qualify the customer based on a series of discovery questions and collect any marketing data acquired and document within the Salesforce CRM System. We need well-spoken, personable people to provide high-quality communications between our customers, dealers, office team and management. Must be able to take direction. Open to ongoing training and education on a regular basis.

We offer a unique benefits package including paid parking. Top performers will have the greatest opportunity to rise quickly in the organization. (Benefit packages roll out after 60 days for those eligible)

SKILLS/QUALIFICATIONS:
Outbound customer service or outbound sales experience.

Good interpersonal communication skills.

Ability to effectively utilize personal computer including Windows and G-Suite applications & CRM systems (Salesforce preferred).

Ability to multitask and function in an interrupt-driven environment.

Available to work up to 40 hours a week with some flexibility in hours.
Reliable Transportation
Solid, Professional References.

Organized and self-driven with the ability to work within a team.

EDUCATION REQUIREMENTS

Minimum High School Diploma or GED

EXPERIENCE REQUIREMENTS

  • 1-3 costumer service or outbound experience.
  • Call Center experience a plus
  • Compensation Based on experience

About Reier Group:

Reier Group (RG4) was founded in 2007 as a business-to-business sales company specializing in selling products and services on behalf of our client’s.
RG4 is a third party sale and marketing organization that was established to provide outsourced services to businesses that are looking to grow their business. We provide a unique and defined process to implement a sales process, increase revenue growth in the marketplace, enhance relationships between sales and marketing teams, create an inbound lead generation program utilizing direct marketing campaigns and Social Media strategies.
We provide our clients with the necessary tools that they may not have fully implemented internally. We can customize our approach to fit each client needs. Whatever the difficulty or lack of internal support our clients have in growing their business, RG4 partners with them and becomes a direct extension of their business, taking on the identity of the business and their brand.

CUSTOMER SERVICE/MEMBER ENGAGEMENT REPRESENTATIVE

Reier Group is currently looking for a full-time outbound call center person to work in our office in Minneapolis. Hours will be during the day Monday-Friday and are flexible with a set schedule. We are located on the green line, Prospect Park stop near the U of M. This position will be placing outbound calls on behalf of our client to engage their members in a health technology platform offered by Benovate.

Member Engagement Representative Responsibilities:

  • You will be on the phone each day, reaching out to members, through both manual and automated dialing, with the goal of gathering the members email address to get them verified on the Allied Member Connection platform.
  • Direct members of how to access their Member Connection to log in.
  • Advise members of the training and other resources available to them through customer service.
  • Utilization of the Salesforce CRM and Phone Burner, entering the member information into the Benovate technology platform.
  • Use of Microsoft Office Products and G-Suite
  • Work cooperatively and productively with team members.

Member Engagement Representative Requirements:

  • You must develop a deep knowledge of the offerings.
  • The willingness to engage in ongoing industry training and development is important and will be conducted on an ongoing basis as needed.
  • Strong communication skills, including phone etiquette and presentation skills
  • Self-motivated and a high energy level
  • Ability to perform under pressure and work in an ever-changing work environment.

About Reier Group:

Reier Group (RG4) was founded in 2007 as a business-to-business sales company specializing in selling products and services on behalf of our client’s.
RG4 is a third party sale and marketing organization that was established to provide outsourced services to businesses that are looking to grow their business. We provide a unique and defined process to implement a sales process, increase revenue growth in the marketplace, enhance relationships between sales and marketing teams, create an inbound lead generation program utilizing direct marketing campaigns and Social Media strategies.
We provide our clients with the necessary tools that they may not have fully implemented internally. We can customize our approach to fit each client needs. Whatever the difficulty or lack of internal support our clients have in growing their business, RG4 partners with them and becomes a direct extension of their business, taking on the identity of the business and their brand.

(612) 455 – 7100

Info@reiergroup.com

REQUEST MORE INFO

11 + 5 =

THe reier group

2829 University Ave. SE Suite #820
Minneapolis, MN 55401
e:  info@reiergroup.com
t:  (612) 455-7100

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